Bilingual Spanish Call Center Representative

Full-time Human Resources

Position Overview

San Fernando, PH

Bilingual Spanish Call Center Representative – We are seeking fluent Spanish and English speakers to deliver exceptional customer support in both languages. The role involves managing inbound and outbound calls, handling billing inquiries, and maintaining accurate documentation.

Key Responsibilities

• Manage inbound and outbound calls in both Spanish and English.
• Provide clear and accurate communication across both languages.
• Assist customers with billing inquiries, account updates, and general support.
• Document customer interactions with precision and attention to detail.
• Escalate complex issues to the appropriate teams when necessary.
• Adhere to company policies and procedures during all customer interactions.
• Achieve daily and monthly performance targets.

Candidate Qualifications

• Must be 18 years or older....