Job Description
Bilingual Backup Service Desk Analyst
Location: Monterrey, Nuevo León (On-site / Hybrid - depending on project)
Schedule: Availability required (rotating shifts if needed)
We are looking for a Bilingual Backup Service Desk Analyst to provide technical support and ensure service continuity during peak demand or team coverage needs. This role is key to maintaining high service levels and delivering excellent customer experience.
Responsibilities
Provide first-level technical support to end users across different accounts
Act as a backup resource supporting multiple projects, ensuring operational continuity across assigned accounts
Troubleshoot hardware, software, and network issues
Manage and resolve incidents through ticketing systems (Se...