Bilingual Service Desk Analyst- #26-06975

Contract Computer Occupations

Contract Duration: 36 months

 

Job Description:

• Prepare and deploy Windows 11 laptops using Microsoft Managed Desktop (MMD) standards, including Autopilot


• enrollment and configuration profiles


• Unbox, assemble, and set up laptops, docks, and peripherals at user workstations or staging areas


• Safely back up and transfer user data, profiles, and settings from legacy devices to new laptops using approved tools


• and processes


• Record and update asset information in inventory systems, including device assignment, status, and lifecycle tracking


• Provide onsite or remote support during deployment to clients, including user orientation, login assistance, and basic


• troubleshooting


• Retire legacy devices by performing secure data wipes, updating asset records, and preparing hardware for disposal or


• redeploym...