Location
ottawa, on, Canada
Posted
June 27, 2026
Job Description
Become a key player at Altis Technology as a Bilingual Helpdesk Specialist. This hybrid role requires strong capabilities in both French and English to support client IT needs.
You will deliver vital first to third-level technical support for government clients, focusing on troubleshooting and systems upgrades. Tasks include assisting users with software updates, documenting ticket resolutions, and providing comprehensive coaching on IT solutions. Collaboration with IT teams is essential, making a proactive and knowledgeable approach crucial to the role.
Key Responsibilities:
• Provide comprehensive IT support across multiple levels
• Troubleshoot software and hardware via various methods
• Assist users with Windows 11 upgrades and software
• Maintain organized support ticket documentation
• Coach users and contribute to support documentation
Requirements:
• Post-secondary education in Computer Science or comparable field
• Minimum 2 years of relevant supp...
You will deliver vital first to third-level technical support for government clients, focusing on troubleshooting and systems upgrades. Tasks include assisting users with software updates, documenting ticket resolutions, and providing comprehensive coaching on IT solutions. Collaboration with IT teams is essential, making a proactive and knowledgeable approach crucial to the role.
Key Responsibilities:
• Provide comprehensive IT support across multiple levels
• Troubleshoot software and hardware via various methods
• Assist users with Windows 11 upgrades and software
• Maintain organized support ticket documentation
• Coach users and contribute to support documentation
Requirements:
• Post-secondary education in Computer Science or comparable field
• Minimum 2 years of relevant supp...