Location
cape town, western cape, South-Africa
Posted
June 24, 2026
Job Description
Position Overview
Location: Cape Town, South Africa.
MCI is a Business Process Outsourcing company focused on customer experience services. We are hiring Bilingual Call Center Representatives to provide outstanding support in both English and German.
Key Responsibilities
- Handle inbound and outbound calls in English and German.
- Translate and communicate clearly across both languages.
- Assist customers with billing, account updates, and general inquiries.
- Maintain accurate and detailed records of customer interactions.
- Escalate complex issues to the appropriate department.
- Follow company policies and procedures for customer interactions.
- Meet daily and monthly performance goals.
Candidate Qualifications
- Completion of National Senior Certificate / Grade 12.
- Bilingual fluency in English and German is mandatory.
- Excellent listening and interpersonal s...