Bilingual Fairmont Gold Supervisor/ Concierge (Full-Time)

full-time Baggage Porters, Bellhops, and Concierges

Job Description

Reporting to the Director of Fairmont Gold, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Demonstrate Fairmont Corporate standards and Service Promise standards in every interaction with guests and colleagues.
• Make certain that all Fairmont Château Laurier policies, procedures and corporate standards are known, followed and acted upon at all times
• Responsible for all aspects of the Fairmont Gold operations, to ensure a smooth operation and the highest level of guest satisfaction at all times
• Review all Fairmont Gold reservations to ensure all standards are met
• Ensure that the reservations of our ALL Accor Live Limitless Members are in order and that members’ expectations are met
• Direct and execute approved plans and programs for Fairmont Gold in accordance with company and hotel policies

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