Location
fairview, ab, Canada
Posted
July 16, 2026
Job Description
About the Role
The focus of this Bilingual Documents Specialist role in Group Benefits Administration is to support a positive GB customer experience through the successful set up of New Business and Revision documents. This role demands strong technical skills, workflow management ability as well as a passion for both high quality customer service and relationship management.
Responsibilities
- Processing new business and/or revisions documents within established service standards (accuracy & timeliness)
- Respond to inquiries from internal business partners
- Create and modify client documents such as contracts and member booklets
- Interpret plan design details; seek clarification to ensure right outcome
- Partner with Service Representatives, Implementation Specialists, Customers and Advisors to clarify plan design so that documents output is efficient and accurately reflects the customer expectations
- M...