Job Description
**ROMEXTERRA CONSTRUCTION INC**.
Fire and Water Restoration Services is Chicagolands trusted family-owned leader in restoration since ****.
We are looking for a DISPATCHER/CUSTOMER SERVICE REPRESENTATIVE to join our team and follow our core values of honesty, transparency, and doing the right thing.
**FULL JOB DESCRIPTION**:**Responsibilities**- Manage large amounts of incoming calls in English and Spanish **(English fluency required)**:- Identify and assess customers' needs to achieve satisfaction- Dispatch and manage resources from people, trucks, equipment, etc.- Provide accurate, valid, and complete information by using the right methods/tools- Meet personal/customer service team sales targets and call-handling quotas- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution- Keep records of customer interactions, process customer accounts, and file documents- Follow communication procedures, gu...