Location
edmonton, division no. 11, Canada
Posted
July 17, 2026
Job Description
Join GoodMorning.com as a Bilingual Customer Support Specialist, helping customers across various brands through phone, email, and live chat. Your focus will be on problem-solving and customer satisfaction.
This role requires a skilled communicator adept at resolving customer issues efficiently. As a Bilingual Customer Support Specialist, you'll manage multiple conversations, ensuring all customer inquiries are handled from first contact to resolution. The position invites creative solutions to customer challenges, reinforcing trust and brand loyalty.
Key Responsibilities:
• Provide support across phone, email, and live chat channels
• Identify the underlying issues and articulate solutions
• Manage processing of returns, exchanges, and refunds
• Collaborate with teams to facilitate timely resolutions
• Maintain accurate customer and interaction records
Requirements:
• Minimum high school diploma; bachelor’s preferred
• At least one year in a call center o...
This role requires a skilled communicator adept at resolving customer issues efficiently. As a Bilingual Customer Support Specialist, you'll manage multiple conversations, ensuring all customer inquiries are handled from first contact to resolution. The position invites creative solutions to customer challenges, reinforcing trust and brand loyalty.
Key Responsibilities:
• Provide support across phone, email, and live chat channels
• Identify the underlying issues and articulate solutions
• Manage processing of returns, exchanges, and refunds
• Collaborate with teams to facilitate timely resolutions
• Maintain accurate customer and interaction records
Requirements:
• Minimum high school diploma; bachelor’s preferred
• At least one year in a call center o...