Bilingual Customer Support Representative - Portuguese
ICONMA, LLC
Full-time
office-and-administrative-support
Location
Johnston, Iowa, United States
Posted
May 04, 2026
Job Description
Our Client, an Agriculture Products company, is looking for multiple Bilingual Customer Support Representatives for their Johnston, IA location.
Responsibilities:
Requirements:
Responsibilities:
- Portuguese language support team provides front-line technical support/information/solutions to client dealers and customers on product related inquiries, issues, and concerns to optimize customer satisfaction and retention.
- Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within our case management system.
- Technicians also create and maintain support tools/solutions available online.
Requirements:
- Fluent in Portuguese
- Skills in interpersonal communications, negotiation, and conflict resolution
- Advanced in verbal and written in Portuguese language abilities
- Working function...