Bilingual Customer Support Expert

Full-time Other-General

Elevate customer experiences as a Bilingual Customer Support Expert, serving our clients in both French and English. Your expertise in technical troubleshooting and client relations will ensure satisfaction at every stage.
As the first point of contact, you will navigate clients through our platform’s processes, responding to their needs promptly across various channels. Building and maintaining strong client relationships will be essential as you manage programs to uphold brand standards and compliance.
Key Responsibilities:
• Serve as the primary contact for client inquiries
• Troubleshoot and resolve technical issues on the spot
• Foster relationships with frequent clients for professional communication
• Ensure client programs meet compliance and accuracy needs
• Work with internal teams to support client success
Requirements:
• 2+ years in customer success or support roles
• Strong communication skills, both written and verbal
• Bachelor’s Degree i...