Bilingual Customer Service Supervisor

Full-time Other-General

What’s in it for you:

• Base salary of $60,000
• 2 weeks of vacation
• Profit Sharing
• Hours: In-office Monday to Friday from 9am-5pm

In this role, you will be responsible for:

• Reviewing department dashboards, tracking team KPIs, and monitoring queue health to manage staff productivity, quality, attendance, and workload balance.
• Prioritizing daily workloads across various product lines, service categories, and account portfolios.
• Managing aging claims, assigning action plans for stalled files, and ensuring service level agreements (SLAs) are met for new files, follow-ups, customer updates, and partner responses.
• Resolving operational bottlenecks with external contractors, service providers, manufacturers, vendors, and internal teams, and escalating high-risk customer or account concerns.
• Conducting team meetings to communicate priorities, supporting senior agents with operational dec...