Bilingual Customer Service Representative

Full-time Other-General

Required Skills & Experience:

Client Service Experience (any industry)

Fluent in English

Fluent in French

Good Communications

Demonstrated interest in a client service-oriented role

Nice to Have Skills & Experience:

Financial Institution experience

Business Education background

Looking to complete or have completed CSC

Inbound Contact Center Experience

Interest in sales / banking

Job Description

Day to Day:

• Handling a mix of inbound client service calls and email inquiries (may vary based on business needs)
• Provide support to financial advisors and clients, ensuring a high level of service
• Follow up on incomplete or incorrect trade/order submissions
• Reach out to advisors to gather missing information and ensure timely resubmission
• Manage and respond to client and advisor communications via ph...