Bilingual Customer Service Associate (Remote) - Sporting Goods

JRoss Recruiters

Permanent Retail Sales Workers
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Location
Burlington, Ontario, Canada
Posted
March 21, 2026

Job Description

Description

  • Key point of contact for all customer service inquiries relating to general customer service and website customer service.

  • Work with the internal team to develop solutions and provide timely feedback to customers.

  • Ensure the smooth operations of the website by assisting customers and store staff by rerouting, cancelling, adjusting, editing, refunding, and returning orders, and handling complaints by phone and by email.

  • Support store staff with the order management system, processes, and procedures.

  • Answer customer inquiries about product availability.

  • Analyze current processes and procedures and identify ways to improve.

  • Assist in training and development of new members of the Customer Service team.

  • Attend meetings with the Digital & E-Commerce Manager to discuss initiatives and activities.

  • Assist with the monitoring of phone coverage.

  • Must be...

    • Job Details

    • Job Type
      Permanent
    • Category
      Retail Sales Workers
    • Date Posted
      March 21, 2026
    • Application Deadline
      April 30, 2026