Location
saint jérôme, laurentides, Canada
Posted
June 09, 2026
Job Description
Elevate customer satisfaction as a Bilingual Customer Experience Account Manager at Soucy. Manage the complete client journey while building relationships and boosting brand awareness with B2B clients.
At Soucy, you'll serve as the main contact for our international clients, ensuring seamless communication and project delivery. With 3 to 5 years of experience in customer management, particularly in B2B settings, your organizational skills will be crucial. This role emphasizes relationship-building and logistics management to enhance client satisfaction.
Key Responsibilities:
• Serve as main contact for international customers
• Track customer journey from contact to completion
• Liaise with internal teams for consistent project delivery
• Manage and monitor client orders for accuracy
• Anticipate logistics issues for smooth execution
Requirements:
• 3 to 5 years in customer management
• Bilingual in French and English
• Strong organizational and adminis...
At Soucy, you'll serve as the main contact for our international clients, ensuring seamless communication and project delivery. With 3 to 5 years of experience in customer management, particularly in B2B settings, your organizational skills will be crucial. This role emphasizes relationship-building and logistics management to enhance client satisfaction.
Key Responsibilities:
• Serve as main contact for international customers
• Track customer journey from contact to completion
• Liaise with internal teams for consistent project delivery
• Manage and monitor client orders for accuracy
• Anticipate logistics issues for smooth execution
Requirements:
• 3 to 5 years in customer management
• Bilingual in French and English
• Strong organizational and adminis...