Bilingual Client Support Specialist
Canadian Cattle Identification Agency (CCIA)
Job Description
Job Summary
Canadian Cattle Identification Agency (CCIA) is looking for a Bilingual Client Support Specialist to join our team. In this customer‑facing role, you will be the first point of contact for clients, assisting them with inquiries, troubleshooting issues, and ensuring they receive outstanding service. You will play a key role in supporting our software‑as‑a‑service (SaaS) tools and maintaining strong client relationships within the financial services and agriculture sectors.
The successful candidate will combine strong communication skills with attention to detail, adaptability, and professionalism. This position requires proficiency in both English and French, along with the ability to handle a high volume of interactions in a fast‑paced environment.
Responsibilities
- Serve as the first line of support for incoming phone calls, emails, faxes, and system‑generated requests.
- Respond to French‑speaking clients and provide ...