Bilingual Client Retention Specialist

Full-time Management & Operations, IT & Technology

Responsibilities

• Educate clients about financial hardship debt programs and available options
• Empathize with and deescalate upset clients regarding their financial situations
• Use CRM systems to maintain accurate and detailed client interaction records
• Analyze client financial situations to determine appropriate debt-free solutions
• Collaborate with clients to develop customized retention solutions
• Meet or exceed retention targets and performance goals
• Provide best-in-class customer service via phone and digital communication tools

Requirements

• Bilingual Spanish fluency required
• Experience in Retention, Sales, or Collections
• High school diploma or equivalent
• Ability to handle high call volumes in a fast-paced environment
• Proficiency with CRM systems
• Strong negotiation and deescalation skills
• Strong verbal and written communication ski...