Location
toronto, on, Canada
Posted
June 14, 2026
Job Description
Become a Bilingual Case Assessment Officer with a nonprofit organization in Toronto. This hybrid role focuses on assessing financial inquiries and providing key resources to consumers and firms.
As a full-time Case Assessment Officer, you'll be essential in handling complaints, offering insight into processes, and preparing cases for resolution. This position requires strong communication abilities in both English and French to navigate complex financial issues and foster supportive interactions. You will be guided by a culture of professionalism and integrity.
Key Responsibilities:
• Respond to inquiries from consumers and firms
• Assess and summarize complaints for case determination
• Identify cases for expedited review and investigation
• Communicate findings and prepare documentation
• Support onboarding of new team members
Requirements:
• Bilingual in English and French, spoken and written
• Strong phone etiquette and customer service skills
• Exc...
As a full-time Case Assessment Officer, you'll be essential in handling complaints, offering insight into processes, and preparing cases for resolution. This position requires strong communication abilities in both English and French to navigate complex financial issues and foster supportive interactions. You will be guided by a culture of professionalism and integrity.
Key Responsibilities:
• Respond to inquiries from consumers and firms
• Assess and summarize complaints for case determination
• Identify cases for expedited review and investigation
• Communicate findings and prepare documentation
• Support onboarding of new team members
Requirements:
• Bilingual in English and French, spoken and written
• Strong phone etiquette and customer service skills
• Exc...