Job Description
Bilingual Call Center Agent - Customer Support
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Location: Lima, PE
Type: Full-time
Department: Customer Operations
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Summary
We are seeking a dedicated Bilingual Customer Support Agenttojoin the operations of a leading global company, providing essential support in logistics and international services. If you enjoy helping people, building connections, and turning conversations into solutions, this role is the perfect fit for you!
Responsibilities
Provide customer support by managing inbound and outbound calls with professionalism and care.
Communicate in both English and Spanish depending on customer needs.
Maintain service level requirements (response time, call resolution, accuracy) and meet or exceed performance m...