BES CS Manager

Full time Operations Specialties Managers

Job Description:

BES CS Manager

Egypt

Full time

We make Heath Happen:

This role is responsible to ensure that agreed customer service experience is delivered at all times within the Customer Service Department through the effective leadership of our Customer Service Consultants and team coaches.

The focus of this role is to ensure that we are coaching, managing performance, delivering on SLAs and growing our people to deliver outstanding performance against targets.

The Service Managers are responsible for the Customer Service department meeting all SLAs. The Service Manager will drive a culture of customer focus and continuous improvement.

How you’ll help us make health happen:

Support or lead recruitment and the academy function 

Being a role model for the team demonstrating outstanding personal behaviours and performance. Being an ambassador for the function

Ensure there ar...