Benefits Operations Team Lead

Full-time Management & Operations

Benefits Operations Team Lead – Hybrid (Manila)

Be part of Citi’s Human Resources (HR) team to support our employees across the globe. In the Benefits Operations group, you will focus on delivering high‑quality benefits administration and improving processes for our global workforce.

Responsibilities

• Administer daily benefits administration for employee benefit programs such as pensions, health insurance, and allowances; manage accurate delivery and compliance.
• Lead a team to meet service level agreements; act as the bridge between senior management and staff.
• Process benefits related activities: reimbursements and allowances (medical, childcare, education), life and medical insurance enrollment for new hires and dependents, leave entitlements, and other inquiries.
• Perform eligibility checks and validate supporting documents; secure approvals for benefits and allowances granted to employees.
• Communicate benefit rul...