bd direct support sme/team lead

RecruitFirst

Full-Time Supervisors of Office and Administrative Support Workers
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Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
July 28, 2026

Job Description

Overview

Who you'll be working for

MNC BPO company providing operational support to a UK-based insurance client, serving the Hong Kong market.

What requirements you'll need to be eligible

  • With 3 - 5 years of call centre experience, including 2 years of experience in people manager

  • Good interpersonal and problem solving skills

  • Good team player with strong commitment in delivering quality customer service

  • Responsible, well organized and attention to details

  • Proactive, mature, positive and decisive

  • With Professional telephone manner

    • What you'll be doing on the job

  • Supervise and lead the Team with setting performance goals and monitoring KPIs

  • Handle the complex case escalated by representative

  • Collaborate with HK Team to resolve the issues

  • Make appropriate recommendations to meet customers’ exp...

    • Job Details

    • Job Type
      Full-Time
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      July 28, 2026
    • Application Deadline
      September 06, 2026