Location
burnaby, metro vancouver regional district, Canada
Posted
July 11, 2026
Job Description
Transform customer engagements at BCAA as a Customer Experience Leader. Harness your passion for service design and data-driven insights to innovate and enhance customer journeys.
In this impactful role at BCAA, you will guide a team in executing customer experience strategies. With a focus on omnichannel service and the exploration of emerging technologies like AI, you will identify improvements to deliver real value. Your ability to communicate effectively will be crucial in aligning stakeholders and driving initiatives.
Key Responsibilities:
• Lead the customer experience transformation agenda at BCAA
• Analyze customer insights to identify areas for improvement
• Reimagine customer journeys using digital and assisted channels
• Foster collaboration among diverse teams for holistic solutions
• Develop and track metrics to measure CX success
Requirements:
• Bachelor’s degree in Business or a similar field
...
In this impactful role at BCAA, you will guide a team in executing customer experience strategies. With a focus on omnichannel service and the exploration of emerging technologies like AI, you will identify improvements to deliver real value. Your ability to communicate effectively will be crucial in aligning stakeholders and driving initiatives.
Key Responsibilities:
• Lead the customer experience transformation agenda at BCAA
• Analyze customer insights to identify areas for improvement
• Reimagine customer journeys using digital and assisted channels
• Foster collaboration among diverse teams for holistic solutions
• Develop and track metrics to measure CX success
Requirements:
• Bachelor’s degree in Business or a similar field
...