Job Description
. Provide quality support for incoming enquiries via calls, email, live chat and walk-in (occasional)
. This position and the role to start would be to assist customers via Calls
. Support customer queries from other channels - In-person, Email, Live Chat etc.
. Manage escalations, complaints and feedback received
. Take ownership of client issues and follow through to resolution
. Participate in process improvement sessions and support delivery of client experience initiatives
. Make recommendations to improve or streamline current change practices to improve the customer experience, team productivity or operational efficiency
. Other ad hoc and general duties, and projects
. Meet the defined KPIs parameters consistently
. Adhere to professional standards of behavior & conduct in dealing with customers & fellow staff
Interested candidates, please email your resume to (HIDDEN TEXT)