BAC Operations Lead

RAC

Permanent Top Executives
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Location
Walsall, England, United Kingdom
Posted
July 09, 2026

Job Description

Join the RAC as a Contact Centre Operations Lead and play a pivotal role in keeping millions of members moving when they need us most.


This is a high-impact leadership role at the heart of our Breakdown Assistance Centre, where you’ll inspire teams, shape performance, solve real-time operational challenges and create the conditions for colleagues to do brilliant work every day.


What you’ll be doing

  • Lead, motivate and develop teams across key areas of the Breakdown Assistance Centre, including Prestige, Nights, Claims, Onward Travel and core operations

  • Create a positive, high-performing culture where colleagues feel supported, accountable and proud of the service they deliver

  • Take ownership of the live operation during your shift, making confident decisions that protect service, member experience and colleague wellbeing

  • Use real-time insight to balance resources, call routing and worklo...

    • Job Details

    • Job Type
      Permanent
    • Category
      Top Executives
    • Date Posted
      July 09, 2026
    • Application Deadline
      August 18, 2026