BA with CCaaS

Full-time IT & Technology

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Job Description -We are looking for an experienced Business Analyst (BA) to support our CCaaS (Contact Center as a Service) Peripherals implementation. This is an onsite role requiring close collaboration with business stakeholders, IT teams, and vendors to translate business requirements into scalable CCaaS solutions.The ideal candidate will have strong expertise in contact center operations, IVR design, and CCaaS platforms, along with excellent analytical and communication skills to drive successful project outcomes.Key ResponsibilitiesRequirements Gathering & AnalysisEngage with busines...