Location
são paulo, são paulo, Brazil
Posted
June 05, 2026
Job Description
Are you GAME to JOIN US and be our new B2B Support Specialist?
SoftConstruct is on a search for a new player to join our team.
Responsibilities
- Provide timely and accurate responses to partner inquiries through internal communication channels
- Maintain detailed records of partner interactions and follow up until resolution is achieved to ensure a seamless partner experience
- Communicate effectively with internal teams to diagnose, investigate, and resolve reported issues
- Adhere strictly to internal B2B support processes and workflows based on case type and internal directives
- Prioritize support tickets based on urgency and impact, ensuring critical issues are addressed promptly
- Escalate complicated or unresolved issues to the person in charge as necessary
- Handle partner information with the highest level of confidentiality and professionalism
- Stay up-to-date with in...