B2B Field Operations Specialist

Full-time other-general

Job Summary The B2B Field Operations Specialist is responsible for supporting and managing day-to-day operational activities related to B2B merchants and business partners. The role ensures seamless merchant onboarding, service activation, issue resolution, and operational excellence while maintaining strong coordination with internal teams and external stakeholders. The specialist also contributes to process improvements and supports the successful implementation of new products and services. Responsibilities Coordinate and oversee the onboarding process for B2B merchants, ensuring timely and accurate service activation. Monitor operational performance and address merchant-related issues to ensure high service quality and customer satisfaction. Conduct regular field visits to merchants and business partners to support operational needs, gather feedback, and ensure compliance with company standards. Collaborate with cross-functional teams, including Sales, Customer Service, Technol...