B2B Customer Service Representative

Bedard Ressources

Permanent Information and Record Clerks
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Location
Baie-D'Urfe, Quebec, Canada
Posted
March 12, 2026

Job Description

Tasks

  • Open and maintain customer accounts by recording all necessary information.
  • Receive, process, and validate customer orders in the CRM system.
  • Ensure customer satisfaction by handling requests in accordance with company guidelines.
  • Track customer complaints, distribute information to relevant parties, and propose solutions to prevent recurring issues.
  • Collaborate with sales representatives to resolve customer concerns.
  • Work closely with the logistics, operations, and procurement departments to meet customer requirements.
  • Contribute to the continuous improvement of business processes and customer service.
  • Use appropriate tools to provide accurate and complete information to customers.
  • Follow up on customer interactions and maintain up-to-date records.
  • Perform any other related tasks.

    • Advantages

  • Comprehensive group insurance.
  • Fl...

    • Job Details

    • Job Type
      Permanent
    • Category
      Information and Record Clerks
    • Date Posted
      March 12, 2026
    • Application Deadline
      April 21, 2026