Location
toronto, on, Canada
Posted
July 18, 2026
Job Description
Elevate user satisfaction at Kensington as an Azure Application Support Analyst, where you will ensure smooth operation of proprietary applications. This role encompasses user support, issue management, and continuous monitoring.
As a Platform Support Analyst I, your main duty is supporting over 1600 travel experts, tackling user inquiries and gathering feedback for system improvements. You'll maintain documentation while communicating effectively across teams to resolve issues swiftly. Your proactive monitoring of applications will safeguard seamless user experiences.
Key Responsibilities:
• Handle user issues and requests with ownership
• Escalate unresolved issues to the development team
• Develop and manage comprehensive documentation
• Communicate effectively for issue resolution
• Monitor application performance and address potential challenges
Requirements:
• At least 1 year of application support experience
• Proficiency in SQL and cloud platforms ...
As a Platform Support Analyst I, your main duty is supporting over 1600 travel experts, tackling user inquiries and gathering feedback for system improvements. You'll maintain documentation while communicating effectively across teams to resolve issues swiftly. Your proactive monitoring of applications will safeguard seamless user experiences.
Key Responsibilities:
• Handle user issues and requests with ownership
• Escalate unresolved issues to the development team
• Develop and manage comprehensive documentation
• Communicate effectively for issue resolution
• Monitor application performance and address potential challenges
Requirements:
• At least 1 year of application support experience
• Proficiency in SQL and cloud platforms ...