Location
Columbus, Ohio, United States
Posted
May 13, 2026
Job Description
Role: AWD business rule configurator
Location: Columbus OH Onsite
JD -
Key Responsibilities
Business Rules & Workflow Configuration (Core)
• Configure and maintain AWD business rules for work routing, prioritization, assignment, SLAs, escalations, and exception handling across P&C workflows.
• Design rule-driven automation for:
• Eligibility/triage, queue assignment, skill-based routing
• Work item creation, status transitions, and trigger-based actions
• Diary/follow-up tasks, rework loops, and approval steps
• STP (Straight Through Processing) decisioning patterns where applicable
• Implement and maintain rule parameters, lookups, and decision tables with proper version control and traceability.
• Support process optimization by identifying bottlenecks, reducing touches, and improving cyc...
Location: Columbus OH Onsite
JD -
Key Responsibilities
Business Rules & Workflow Configuration (Core)
• Configure and maintain AWD business rules for work routing, prioritization, assignment, SLAs, escalations, and exception handling across P&C workflows.
• Design rule-driven automation for:
• Eligibility/triage, queue assignment, skill-based routing
• Work item creation, status transitions, and trigger-based actions
• Diary/follow-up tasks, rework loops, and approval steps
• STP (Straight Through Processing) decisioning patterns where applicable
• Implement and maintain rule parameters, lookups, and decision tables with proper version control and traceability.
• Support process optimization by identifying bottlenecks, reducing touches, and improving cyc...