Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Drive transformation in banking as the Associate Vice President for Everyday Banking at TD in Toronto. Focus on customer interactions, service excellence, and enhancing digital capabilities.
Reporting to the Vice President of the Canadian Banking Contact Center, this role encompasses leading EasyLine and Concierge teams. You will be responsible for ensuring smooth customer interactions and sales growth while nurturing a high-performing team. Your leadership will optimize performance in banking operations and foster an inclusive workplace culture.
Key Responsibilities:
• Oversee customer service delivery through EasyLine and Concierge teams
• Enhance advisor performance to boost sales and customer satisfaction
• Implement operational efficiencies and maintain service levels
• Collaborate with multiple stakeholders for seamless customer experiences
• Lead initiatives for process modernization and AI-enabled tools
Requir...
Reporting to the Vice President of the Canadian Banking Contact Center, this role encompasses leading EasyLine and Concierge teams. You will be responsible for ensuring smooth customer interactions and sales growth while nurturing a high-performing team. Your leadership will optimize performance in banking operations and foster an inclusive workplace culture.
Key Responsibilities:
• Oversee customer service delivery through EasyLine and Concierge teams
• Enhance advisor performance to boost sales and customer satisfaction
• Implement operational efficiencies and maintain service levels
• Collaborate with multiple stakeholders for seamless customer experiences
• Lead initiatives for process modernization and AI-enabled tools
Requir...