Location
toronto, on, Canada
Posted
July 20, 2026
Job Description
Lead teams at TD's Canadian Banking Contact Center, delivering exceptional customer support and driving digital adoption. This role focuses on operational performance, service excellence, and sales growth.
As the Associate Vice President, you will oversee EasyLine and Concierge operations within the CBCC. Your leadership will enhance customer experiences through effective sales strategies, problem resolution, and advisor training. This position plays a crucial role in optimizing service efficiency while building a high-performing team.
Key Responsibilities:
• Lead operations across EasyLine and Concierge teams
• Enhance advisor skill development and performance
• Drive digital customer experiences and technological adoption
• Manage cross-functional partnerships for improved outcomes
• Execute strategic initiatives for operational excellence
Requirements:
• Extensive experience in customer service leadership
• Proven track record of delivering sales growth...
As the Associate Vice President, you will oversee EasyLine and Concierge operations within the CBCC. Your leadership will enhance customer experiences through effective sales strategies, problem resolution, and advisor training. This position plays a crucial role in optimizing service efficiency while building a high-performing team.
Key Responsibilities:
• Lead operations across EasyLine and Concierge teams
• Enhance advisor skill development and performance
• Drive digital customer experiences and technological adoption
• Manage cross-functional partnerships for improved outcomes
• Execute strategic initiatives for operational excellence
Requirements:
• Extensive experience in customer service leadership
• Proven track record of delivering sales growth...