Job Description
Position Summary
Reporting to the Manager, ICT AVIT Projects & Support, the Audio Visual Support Analyst is responsible to provide 2nd and 3rd level support for classrooms, meeting rooms and events in a tiered support model environment. This includes but not limited to, setting up and support of audio and visual technology, computers in classrooms and meeting rooms, web conferencing, and control technology in classroom consoles. The analyst is expected to provide quality technical resolutions to incidents and problems and must maintain an appropriate level of knowledge in all university standard hardware, software, and other technologies. The incumbent will work within the defined service delivery model ensuring service tickets are prioritized, responded to, resolved and documented in the Service Management tool.
The Audio Visual Support Analyst is client service focused, and able to professionally communicate, engage, follow up and collaborate with facul...