Avaya Voice Engineer / Unified Communications Engineer

Full-time Other-General

Job Summary

We are seeking an experienced Avaya Voice Engineer to support, administer, maintain, and troubleshoot Avaya Unified Communications systems. The successful candidate will be responsible for managing Avaya Communication Manager (CM), System Manager (SMGR), Application Enablement Services (AES), and Avaya IP Office (IPO) platforms, ensuring high availability, optimal performance, and excellent customer support.

The role involves system implementation, upgrades, maintenance activities, incident resolution, and collaboration with customers, vendors, and internal technical teams.

Key Responsibilities System Administration & Support

• Administer and maintain Avaya Communication Manager (CM), System Manager (SMGR), AES, and IP Office (IPO) platforms.
• Perform system configuration, provisioning, and troubleshooting for telephony services.
• Manage SIP, H.323, digital, and analog telephony environments.
• Configu...