Job Description
We are looking for a Automotive Service Manager to lead our after and service operations, ensuring every customer receives a reliable, transparent, and professional experience after purchasing their vehicle. This role is central to maintaining trust, managing complaints effectively, and overseeing car servicing and aftercare operations.
The ideal candidate will have strong leadership qualities, hands‑on experience in automotive service management, and the ability to balance customer satisfaction with operational efficiency.
Key Responsibilities
Aftersales & Complaints Handling
Oversee all aftersales operations, including service bookings, warranty claims, and complaint resolution.
Act as the escalation point for customer complaints, ensuring fair, fast, and professional handling.
Maintain strong relationships with customers to build loyalty and repeat business.
Wo...