Location
cambridge, region of waterloo, Canada
Posted
July 16, 2026
Job Description
Join ATS Life Sciences as a Customer Care Generalist focused on optimizing customer order management and service scheduling. This position is critical in enhancing client relationships and operational processes.
In this role within our growing ATS Life Sciences Systems division, you will facilitate seamless customer support by managing order execution and coordinating service visits. Your responsibilities will also include addressing inquiries, reporting on order statuses, and ensuring effective communication between stakeholders. Utilize your project management skills to contribute to various internal projects.
Key Responsibilities:
• Act as the primary contact for customer order inquiries
• Schedule and coordinate service at deployment sites
• Ensure compliance with SOX standards
• Report on customer satisfaction and service quality
• Manage logistics for customer shipments and documentation
Requirements:
• Di...
In this role within our growing ATS Life Sciences Systems division, you will facilitate seamless customer support by managing order execution and coordinating service visits. Your responsibilities will also include addressing inquiries, reporting on order statuses, and ensuring effective communication between stakeholders. Utilize your project management skills to contribute to various internal projects.
Key Responsibilities:
• Act as the primary contact for customer order inquiries
• Schedule and coordinate service at deployment sites
• Ensure compliance with SOX standards
• Report on customer satisfaction and service quality
• Manage logistics for customer shipments and documentation
Requirements:
• Di...