Job Description
About the Role
At ServiceRocket, we believe that learning is the engine behind customer success. As part of our Crew Member Learning Solutions Specialist, you will play a pivotal role in driving customer engagement through tailored learning and certification experiences. You will ensure that learning is seamlessly integrated into the customer journey, from onboarding to maturity. You will directly engage with customers to provide needs assessments, build training plans, and use data‑driven tracking to ensure our customers aren't just using our tools, but mastering them. This is a unique opportunity to help shape the future direction of our customer education programs from the ground up.
What you’ll do
Consult & Partner: Conduct comprehensive needs assessments to understand customers business challenges and skill gaps through interviews and product usage data.
Design Custom Journeys: Create customized learning ...