Asst. Customer Experience Manager (Hospitality Industry Background)

Full-time other-general

The Asst. CX Manager supports the development, implementation, and continuous improvement of customer experience standards across assigned office buildings. The role helps ensure consistent service quality, tenant satisfaction, and positive visitor experiences by working closely with Building Management and Leasing teams.

This role is both strategic and hands-on - combining data analysis, site audits, tenant engagement, and service improvement initiatives.

Key Responsibilities

1. Customer Experience Operations

• Support the implementation of CX standards and service guidelines across all buildings.
• Conduct regular site audits (lobby, elevators, restrooms, parking, common areas, signage, etc.).
• Identify service gaps and coordinate corrective actions with Building Managers and vendors.
• Help standardize customer touchpoints and service procedures.

2. Tenant & Visitor Engagem...