Location
Albany, NY, United States
Posted
July 23, 2026
Job Description
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Senior executive leader responsible for the end-to-end client experience, retention, renewal performance, and lifetime value of Humana’s multi-billion-dollar Group Medicare portfolio. Accountable for transforming Account Management into an enterprise value management function that delivers measurable outcomes in client retention, growth, financial performance, member experience, and strategic partnerships.
**Key Responsibilities**
+ **Client Ownership & Retention**
+ Own retention, renewals, negotiations, and growth across all Group Medicare accounts.
+ Build executive-level relationships with key clients and proactively manage client risk and value creation.
+ Drive client and member satisfaction, including ownership of Client and Member NPS.
+ **Account Management Leadership**
+ Lead the Account Management organization, including Directors, Account Executives, and Consumer Engagement Professionals.<...
Senior executive leader responsible for the end-to-end client experience, retention, renewal performance, and lifetime value of Humana’s multi-billion-dollar Group Medicare portfolio. Accountable for transforming Account Management into an enterprise value management function that delivers measurable outcomes in client retention, growth, financial performance, member experience, and strategic partnerships.
**Key Responsibilities**
+ **Client Ownership & Retention**
+ Own retention, renewals, negotiations, and growth across all Group Medicare accounts.
+ Build executive-level relationships with key clients and proactively manage client risk and value creation.
+ Drive client and member satisfaction, including ownership of Client and Member NPS.
+ **Account Management Leadership**
+ Lead the Account Management organization, including Directors, Account Executives, and Consumer Engagement Professionals.<...