Job Description
Job Summary:
As an Associate in CAO Transport Operations, you will support the delivery of Mumbai transportation operations including day nodal and night cab services. You will be responsible for supporting day-to-day operations, vendor coordination, MIS/KPI reporting, compliance tracking, and continuous improvement initiatives. The role requires strong operational discipline, stakeholder management, problem-solving, and comfort with using technology and data to improve service quality, safety, and cost efficiency.
Job Responsibilities:
• Support execution of transport operations for Mumbai including day nodal services and night cab services, ensuring seamless employee commute experience.
• Coordinate with transport service providers and internal stakeholders to manage daily operations, escalations, exceptions, and service recovery.
• Track and monitor operational KPIs (on-time performance, trip adherence, incidents, vendor performance, em...