Associate, TMT Client Services (Telecommunications, Media & Technology)

Full-time Engineering

About the Role

Grade Level (for internal use): 07

The Role: Associate, TMT (Telecommunications, Media & Technology)

The Team: The Media & Communications Product Operations team is the main touchpoint for most of our Media sector focused clients.

Responsibilities and Impact

• Provide the highest level of data, functionality and product support to S&P Global clients researching/analyzing appropriately and using all available resources.
• Answer inbound phone calls, emails, chats from external clients.
• Maintain effective workflow management, logging and tracking information in the appropriate systems accurately and timely.
• Apply Lean principles to day‑to‑day work to improve operational efficiency.
• Use diagnostic techniques to go beyond client wants and delve into the why.
• Record and deliver persona/workflow based client trainings with adequate support and oversight.
• Participate in user acce...