Location
Remote, Remote, Brazil
Posted
July 13, 2026
Job Description
Why Join Exadel
We’re an AI-first global tech company with 25 years of engineering leadership, 2,000 team members, and 500 active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
What You’ll Do
Answer the most common questions by providing basic information about the services.
Communicate with the customer regarding the progress and status of reported issues.
Choose common approaches or tools to resolve reported incidents.
Report the status of assigned tasks and report any impediments in a timely manner.
Create and maintain the hierarchy and task links within JIRA.
Perform tasks under direct supervision and attend required meetings.
Having good communication skills and actively participating in group/team discussions fo...
We’re an AI-first global tech company with 25 years of engineering leadership, 2,000 team members, and 500 active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
What You’ll Do
Answer the most common questions by providing basic information about the services.
Communicate with the customer regarding the progress and status of reported issues.
Choose common approaches or tools to resolve reported incidents.
Report the status of assigned tasks and report any impediments in a timely manner.
Create and maintain the hierarchy and task links within JIRA.
Perform tasks under direct supervision and attend required meetings.
Having good communication skills and actively participating in group/team discussions fo...