Location
manila, metro manila, Philippines
Posted
June 14, 2026
Job Description
Job Summary
As a Technical Support Specialist, you will be responsible for analyzing, processing, troubleshooting technical inquiries, closing cases, and providing recommendations and resolutions for customers using our products Tosca, QTest/Vera and Neoload. The role also requires a solid understanding of license provisioning and the Software‑As‑A‑Service delivery model, with responsibilities for creating, administering, and distributing software licenses and handling related customer communication.
Responsibilities
- Act as a customer‑facing support role, interacting via self‑service portal, email, chat, and limited inbound calls. Collaborate with customers and internal partners to deliver an excellent experience from license provisioning to technical support.
- Receive training in Tricentis Continuous Testing Platform products such as Tosca, qTest, NeoLoad, LiveCompare, Vera, Test Automation, Testim, and Data Integrity.
- Provide...