Job Description
Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world.
Now, we are expanding our footprint here in Manila, Philippines! Join the market leader in continuous testing and quality engineering.
JOB SUMMARY:
As a Technical Support Specialist, you will be responsible for the analysis, processing, troubleshooting, technical recommendation and resolution of technical inquiries, cases and requests from our customers who use our products namely Tosca, QTest/Vera and Neoload. The role also requires a good understanding of license provisioning and delivery model of a Software‑As‑A‑Service product and will be responsible for creation, administration, and distribution of software licenses, as well as handling related customer communication.
RESPONSIBILITIES:
- Provide customer‑facing support via our self‑service portal, emails, chats, and a few i...