Associate Support Specialist

Manulife

Full time Information and Record Clerks
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Location
Lapu-Lapu City, Central Visayas, Philippines
Posted
June 30, 2026

Job Description

The Enhanced Services Team is a technical support group comprising of resources whose primary focus is to provide support over the phone for all incidents that are not resolved within the Service Desk Level. The resources may also provide physical/face-to-face/on-site technical assistance to the CSC employees will be in charge to oversee end-to-end process of incident and request flow. The Team will serve as the escalation point, taking ownership of the case until the issue is resolved and/or the request is fulfilled. 


Position Responsibilities:

  • Provides incident and service support to ensure system stability and user satisfaction.
  • Handles request fulfillment by processing and completing user requests in a timely manner.
  • Manages the IT asset lifecycle from procurement to disposal.
  • Oversees queue and ticket management to ensure timely resolution of issues.
  • Supports effective communication and collaboration across teams and sta...

    • Job Details

    • Job Type
      Full time
    • Category
      Information and Record Clerks
    • Date Posted
      June 30, 2026
    • Application Deadline
      August 09, 2026