Associate - Support Analyst

Jefferies

Full time Computer Occupations
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Location
Pune, Maharashtra, India
Posted
June 11, 2026

Job Description

FUNCTIONAL TITLE Support Analyst

Location: Pune


Type: Permanent


Corporate Level: VP/Associate


 Job Description


We’re looking for a customer-focused Support Analyst/Site Reliable Engineer to provide technical assistance and issue resolution for our internal users. You’ll act as a first line of support, triaging issues, documenting resolutions, and collaborating with engineering teams to improve system reliability.


 Key Responsibilities

  • Respond to support requests and diagnose issues across applications and services
  • Escalate complex problems to engineering teams with clear documentation and context
  • Maintain internal knowledge bases, FAQs, and support documentation
  • Communicate empathetically and effectively with users, ensuring timely follow-up
  • Collaborate with developers and QA to identify root causes and improve system stability

    • Skills & Experience

  • ...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      June 11, 2026
    • Application Deadline
      July 21, 2026