Location
Ashburn, Virginia, United States
Posted
June 12, 2026
Job Description
Job Description
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Provide customer service, troubleshooting, as well as incident escalation for all users contacting the 24 x 7 x 365 NOC environment and act as escalation point for Service Desk Technicians.What you'll be doing
ESSENTIAL DUTIES & RESPONSIBILITIES
Answers company operator calls and direct them to the appropriate person.
Takes initial telephone or email inquiries and troubleshoot and manage hardware, software or network problems with users.
Records required customer and problem information, updating records with appropriate...