Associate Program Manager

Full-time Management & Operations

Job Purpose

• The Associate Program Manager supports the planning, coordination, and execution of initiatives under the Customer Experience (CRM) Platform portfolio. The role assists in managing demand, tracking delivery progress, preparing documentation, and ensuring alignment between Business Units and GTD delivery teams.
• This position provides analytical, operational, and governance support to senior program leadership to ensure CRM modernization initiatives are well-defined, compliant with GTD processes, and executed effectively. The incumbent helps maintain programme documentation, supports stakeholder communication, and contributes to the ongoing improvement of processes and operating models across the CRM ecosystem.

Job responsibilities

• Business Engagement Support: Assist in gathering business requirements, pain points, and priorities. Document meeting outcomes, action items, and follow-ups.
• Progr...