Associate, Operations Control Centre

SMRT Corporation Ltd

Full-time Information and Record Clerks
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Location
Singapore, Singapore, Singapore
Posted
June 29, 2026

Job Description

Job Purpose


To provide prompt and service-oriented support to customers and driver-partners through real time monitoring, coordination and execution of transport operations.

Responsibilities


Operational & Communication Management

  • Handle inbound/outbound calls and respond to customers, vendors, stakeholders, management promptly across platforms (WhatsApp, Teams, Email).

  • Ensure accurate and timely updates in booking systems and maintain documentation for audits.

  • Communicate job details and instructions clearly to driver-partners, customers and stakeholders

  • Provide constructive feedback to improve operational workflows and participate in projects, including UAT.

    • Customer Service Excellence

  • Monitor and coordinate trip assignments effectively according to operational KPI

  • Manage bookings, amendments, cancellations, and special requests a...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      June 29, 2026
    • Application Deadline
      August 08, 2026